Membership FAQs

How do I upgrade membership?

Upgrading is easy – Simply come into the club or call and speak to one of our Program Advisers

 

When is my annual fee due?

Depending on when you joined Platinum fitness the annual club fee is charged on the 1st of the month, as per the following schedule.

  • January 1st – facility fee will be accessed for those that joined in Sept, Oct and November
  • April 1st – facility fee will be accessed for those that joined in Dec. Jan. and February
  • July 1st – facility fee will be accessed for those that joined in March, April and May
  • October 1st- facility fee will be accessed for those that joined in June, July and August

 

How old do I have to be to get a membership?

You can join Platinum Fitness starting at the age of 13 with a parent/legal guardian’s permission; they must be present with you during the sign-up process. However, we also offer a Kids Program for ages 8 through 13, in which a younger child can join and be under the guidance of one of our professional Trainers in a fun group training class.

 

Can I put my membership on hold?

Yes depending on your membership you are able to put the membership on hold.  Simply come into the club or call and speak with a staff member.

 

How do I cancel my membership?

We hate to see you go! But if you must, the process is easy. You can fill out a deactivation form at the front desk of the club, or send a letter (all mailed letters must be certified) to our club requesting cancellation. Memberships can’t, unfortunately, be canceled by email or phone. Please remember that your cancellation request is subject to any obligations of your membership agreement. Our club staff will be able to review the terms of your membership agreement and answer any questions you have.  The deactivations are processed Monday through Friday from 9 am to 6 pm and Saturday from 9 am through 4 pm.

 

How do I change my billing information?

There are two ways to change your billing information.  First, you can call or stop by the front desk and one of our Member Service reps will be happy to help you or second you can go to www.platinumfitness.net and access your member portal by signing up!